FREQUENTLY ASKED DANCE CONVENTION QUESTIONS
Q. When will the photos from the weekend be available online? All of your photos will be uploaded to the Visual Tech Productions Zenfolio website by the Tuesday following your event (in some cases sooner). Click here to visit our photo store
Q. How do I place an order for photos or videos post event? To view pictures from the Adrenaline weekend Click Here To order videos Click Here to view pictures from Revive Dance Click Here. To order pictures from The National Dance Honors Click Here
Q. How do i order a video from Adrenaline and or Revive’s Best of Show? To order a crew video from the Best of Show please select "One Dance Routine" and list the convention city and name of the performance. Example "Los Angeles City Crew”
Q. What are your delivery options for photos and videos? You can purchase digital or print copies of your photos. Videos can be purchased via digital download only.
Q. If i place a video order online how long does it take to receive it? USB orders will be shipped in 2 to 3 weeks. Digital media will be emailed in 2 to 3 business days. A confirmation email will be sent informing you when your order has been mailed or emailed. Be sure to check your spam/junk folder as the email may bounce there.
Q. Its been 3 or more days since i placed an order for a digital video to be emailed, how can i follow up on that? Try checking your spam/junk folders if you do not see an email from us in your inbox. Email will be coming from a 3rd party site called Hightail.com. If that fails please email Robert@visualtechproductions.com
Q. I forgot to pick up my videos and or pictures from the event, can you mail them to me? You will need to email us a copy of your receipt so we can confirm payment before we ship your order out to you. Orders placed at the event that did not get picked up will be mailed to the address provided on the order form.
Q. How do i transfer the digital video to my digital devices (iPhone, iPads etc) after i download if from your website? Transferring videos to your phone or iPad is easy. You can use Apple Airdrop (Apple Devices) or Samsung Smart Switch.
Q. What should i do if i have a question about my order? please email Robert@visualtechproductions.com