FREQUENTLY ASKED QUESTIONS
Q. When will the photos from the weekend be available online? All of your photos will be uploaded to the Visual Tech Productions Zenfolio website on the Monday following your event (in some cases Tuesday).Click here to visit our photo store
Q. How do i order a video from Adrenaline's Best of Show? To order a crew video from the Best of Show please Click Here and select "One Dance Routine" and list the convention city and name of the performance. Example "Los Angeles Jr HipHop Crew by Nick Bass"
Q. What are your delivery options for photos and videos? You can purchase digital or print copies of your photos. Videos can be purchased in digital format and emailed.
Q. If i place a video order online how long does it take to receive it? DVD, Blu-ray and USB media will be shipped in 2 to 3 weeks. Digital media will be emailed in 2 to 3 business days. A confirmation email will be sent informing you when your order has been mailed or emailed. Be sure to check your spam/junk folder as the email my bounce there.
Q. Its been 3 or more days since i placed an order for a digital video to be emailed, how can i follow up on that? Try checking your spam/junk folders if you do not see an email from us in your inbox. Email will be coming from a 3rd party site called Hightail.com or Dropbox. If that fails please email Info@visualtechproductions.com
Q. How do i transfer the digital video to my digital devices (iPhone, iPads etc) after i download if from your website? Transferring videos to your phone or iPad is easy. You can use Apple Airdrop (Apple Devices) or Samsung Smart Switch.
Q. If we didn't pick up our order before the end of the weekend, how long should we expect before we receive it by mail? Customers that placed an order at the event and did not pick it up will need to email us your order number and a copy of your receipt and pay for the postage fee to receive their order. Email firstname.lastname@example.org
Q. What should i do if i have a question about my order? please email email@example.com